Frequently Asked Questions
Q1: How long is the Warranty for the product?
A1: The manufacturer provides 12 months or 1000 hours for the whole machine from on board time.
Q2: How about the delivery time?
A2: Usually the production time is 15-20 days after we receive the advanced payment. For some standard products, we may have stock and could deliver immediately.
Q3: How about the continuous working time for the electric series forklifts? And How long time to charge the battery full?
A3: The battery continuous working time is around 3-6 hours (working time depend on battery volume). It needs usually 8 - 12 hours to charge the battery. The charger is automatic; after the battery is full, it will stop working automatically.
Q4: Can you provide customized products? OEM products or ODM products?
A4: Yes, customized products can be provided per your request, both OEM and ODM are acceptable. We do a lot of non-standard products, welcome your special request.
Q5: What’s the specification of the chargers?
A5: Our chargers voltage could be 110V 220V 240 380V 415V (1 phase or 3 phases, 50/60HZ). Power plug could be USA/UK/AUSTRALIA/EUROPEAN standard.
Q6: Could we request our own color for the products?
A6: Yes, of course, you just need to offer us the RAL code.