Q
How to choose the right robot model?
According to the application, your products weight and the needs of arm length. You can send us the video of your workers' operation, and then we will recommend the most suitable model for you.
Q
Can I have my own customized product?
Yes. OEM are available, including logo, package etc.
Q
What's the delivery time?
Within 20 days for normal order. The exact time depends on actual situation.
Q
What can you buy from us?
Industrial Robot Arms for welding, painting & palletizing, handling materials/Pick and place, or grinding or other customized solution.
Q
How do I install the machine? What services do you provide?
We have prepared a detailed user manual, installation guide, and installation video. These documents will be sent to you in advance for your reference. Upon arrival of your machine, we will immediately establish a dedicated online support team, and our engineers will provide guidance and assistance. We are available 24/7 to provide comprehensive support.
Q
What should I do if there's something wrong with this machine?
We offer a one-year warranty on all machines. During this period, if any problem occurs with the machine, we will provide free parts (except for damage caused by human error). Even after the warranty period, we continue to offer lifetime service. If you have any questions, let us know and we guarantee a response within two hours, a solution within six hours, and a troubleshooting service within 24 hours.
JK Logistics
